Frequently Asked Questions are listed below.
Please check these questions before you contact to support centre.
General
About Account and security
About Downloading and installing
About Games
About Cashier
About Bonus and Wagering requirement
Please check these questions before you contact to support centre.
General
About Account and security
About Downloading and installing
About Games
About Cashier
About Bonus and Wagering requirement
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Q. What is the minimum system requirement to use ent!get? |
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CPU: PentiumIII More than 1G HDD: More than 1.5GB of available hard disk space RAM: 256MB Browser: More than Internet Explore 6.0 Network Connection Speed: Higher-speed than ADSL 1.5Mbps Required Applications: Net Framework 3.0 DirectX End-User Runtime *Mac is not compatible. |
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How old do I have to be? |
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You need to be 18 or the minimum legal age to play online Casino in your jurisdiction, whichever is greater. |
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Who are the people behind this company? |
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It is a company called Total Speed Limited. |
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What casino software do you use? |
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Proprietary. |
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What if I try logging in and it does not work? |
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There are many things which can cause you to have difficulties logging on. Often it can be due to a bad or slow internet connection, but this is just one of many reasons. What follows are some common steps which we have found work in many cases, but the list is by no means exhaustive. First thing first, reboot your Router/Modem AND your computer. We know this is inconvenient, but it's quite effective and also gives you a "clean slate" to work with as far as the network is concerned. |
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What is responsible gaming? |
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“Responsible gaming” means that we take seriously our obligation to keep online casino gaming fun and safe. That means preventing underage people from playing and helping those who may not have control over their poker playing. |
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What is self-exclusive and how do I use it? |
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You may choose to exclude yourself from playing for a period of , 24 hours, 7 days, 30 days, 60 days, 120 days or 180 days. To do this, contact support center with your login details, the period you would like to exclude yourself and the reason. |
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I have chosen to exclude myself, will I receive emails from your site? |
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Yes to confirm the details of your self-exclusion, however, during the self-exclusion period, you will not receive any emails from us. |
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How do I register at Casino? |
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Connect to the Internet and run ent!get software, first making sure that all your other applications are closed. ent!get browser will appear on your screen, so now you need to register as a Fun or Real player. Following the prompts, enter your login ID and a password of your choice and fill in all required boxes. *Note that your password is case sensitive. Once registration is completed, you will receive an email from us confirming your details. Keep your login ID and password in a safe place. You will use them to access the casino each time you wish to play. You will be asked if you want the software to remember your password. (Fun only) Select "Yes" if you are the only person to have access to the software. Otherwise, please choose “No” to avoid underage players accessing to your account to play. |
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Do I have to pay to play as a fun player? |
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No you don't. Fun players are allocated Fun accounts that allow them to play for free! When you run out of free chip, all you have to do is to go to the cashier and free chip will be added. |
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Are my login ID and password safe? |
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Yes. Our software uses Secure Socket Layer (SSL) Encryption technologies when data is transferred over the Internet. Each player chooses their own unique login ID and password which they alone can access. |
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Can you guarantee my security? |
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We offer our players complete security in their dealings with the Casino. All transactions across the Internet are encrypted using state-of-the-art 256-bit Encryption technology, and games in progress are saved if the link between player and us is interrupted for any reason. |
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Where can I download the client? |
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You can download the client by clicking "Download" button on our site. |
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What do I do once download is complete? |
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A. You are now ready to install the software file that is saved by default to your desktop. If you saved it somewhere else and cannot find it then simply click on "Start" > "Find" > "Find files or folders" and insert ent!getInstall.exe in the "Name" field then click on "Find now". (Remember to search using the "Local hard drives" option). Once you have found it, double-click to begin the installation. |
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How do I download more games? |
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On the game lobby, click desired games and they will start downloading onto your computer. |
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Why does it take long to download new games? |
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The number of games you have selected, your Internet connection, and conditions of your Internet Service Provider's (ISP) network all effect your download time. |
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What if I get an error while downloading further games? |
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Please contact support center with displayed error message. |
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How do I know your games are fair? |
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One of the main concerns of Online gaming operations is to guarantee fair gaming. We understand the importance of explaining how this is actually done: Our Casino "dealer" is a real computer. A Random Number Generator (RNG) is utilized to ensure that performance is truly random. Our Casino uses the trusted RNG software, which provides consistently random results. The system has been rigorously tested by running millions of rounds and examining results. The system is also systematically tested by independent experts. |
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What games do you have? |
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We have casino table games, slot games and live baccarat. Table games include baccarat and blackjack. There are a lot slot games such as video slots, classic slots, progressive jackpot and bonus slot game called Ooparts. Mahjong will be soon become available. |
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How to deposit money into my real account? |
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Once you have read and agreed with the s, you will know the methods you can use to deposit money. These can range from major Credit Cards to bank transfer.
There are a couple different methods as listed below:
Visa Card
Master Card
Major Banks where oversea transfer is available
*For further information about banking, please visit our s, or contact to support center. |
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When I deposit, what will be the name of the charge on my card statement? |
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It will show as Total Speed Limited. |
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How safe is it to give my credit card details over the Internet? |
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We use state-of-the-art Secure Socket Layer (SSL) Encryption technologies which ensure that your personal and card information is protected at all times. |
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Is my credit card number safe? |
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In order to provide our customers with the most secure shopping environment possible, we verify the CVV2 or CVC2 number on all Credit Cards as the number validates that the customer has the card in his/her possession since the 3 digit (CVV2 or CVC2) number is only visible, in print, on the back of their card. |
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How do I make cash deposits and withdrawals? |
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A. We will not take personal checks, however, accept credit card deposits. In fact, these are highly recommended due to the low cost and speed of the transactions. We operate on the account system - you send us money and your account is credited for that amount. As you gamble, money is credited or debited as you win or lose. When you wish to withdraw money from your ent!get account (you don't have to, you can leave it in for future gambling) you can do so in nearly all of the ways that deposits could be made. For further information about banking, please visit our s or banking section on your ent!get software. |
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How do I cash-in my winnings? |
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Please note that it is not necessary for you to cash in your winnings at the end of each session: your account can be left with a positive balance, and will be automatically saved by our server. These credits will be available for you to use the next time you log on to the Casino. All cash-ins are made through our ent!get software. Simply click on the Cashier button on the software and enter the amount that you wish to withdraw in the box that appears. This will record your cash-in with us and it will appear on our systems immediately. Please note Players with large first time cash-ins may need to comply with certain security requirements. You have a few options to cash-in a winning balance from your casino account: Unfortunately due to bank regulations it is not possible to refund your cash-in to any credit cards. We will send you a check (or your preferred payment method) for the refund amount in this case. |
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How long will it take to get my money once I have cashed out? |
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That depends on the option you chose. A check may take 10 days up to 2 weeks. For further information about your payment options, please visit baking section on your ent!get software or contact to support centre. |
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What are the rules about bonuses, and wagering requirement? |
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Our bonuses have different requirements; therefore, you will need to read and agree to s for each bonus offer to you. If you still do not understand how our bonus system and wagering requirements work, contact to support center. |
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I won money using my bonus, and can't cash it out. Why? |
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We offer bonuses which have rules regarding the use of this money and how or when you can cash it out. You will have to gamble the money a certain amount of times, or place a set amount of bets with it before you can cash it out. If you are not sure if you are eligible to cash out, please contact to support center. |
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What if someone steals and uses my credit card at an online casino? |
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A. Immediately contact your credit card company. All have policies regarding theft of card and/or number that may help you out in this situation.
As our s states that we do not warrant or suggest that the Internet betting or any such Trade Lotteries, comply with the legal requirements of any jurisdiction. Internet users in other jurisdictions must satisfy themselves of and assume full responsibility for the legality of their: ■Placement of Internet bets. ■Depositing funds to their Player's account. ■Receiving funds. |
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| OS ： Windows XP SP2 | HDD ： More than 1.5GB of available hard disk space | RAM ： 256MB | ||
| CPU ： PentiumIII More than 1G | Network Connection Speed ：Higher-speed than ADSL 1.5Mbps | |||
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